Payment, cancellation and refunds

When payment happens

• Sending a request is free and commits you to nothing.
• The payment link is sent only once the group has formed and has a start date. What you pay for is a month of participation — 4 sessions.
• The following month is paid before that month's first session. Participation continues until you decide to end it.

Statutory cancellation

The transaction is concluded at a distance, so you may cancel it within fourteen days of payment or of receiving the document setting out the terms — provided at least two days remain before the first session, not counting rest days and public holidays.

On such a cancellation we refund what you paid within fourteen days. The law permits a cancellation fee of up to five per cent of the transaction or 100 ₪, whichever is lower. If the cancellation follows a breach on our part or the service being unavailable, we deduct nothing.

For people with disabilities, senior citizens and new immigrants the law provides a longer cancellation period — four months from the date of the transaction, provided the transaction was made in a conversation with us. We may ask for supporting documentation.

If you decide to leave the group

• Tell us by email or message — that is enough, there are no forms to fill in.
• You can see out the month you have paid for: your place is held for you.
• The next month is not billed. There are no automatic charges without your agreement.
• We ask no questions and require no explanation.

When no refund is made

• For a session missed at your own initiative within a month already paid for.
• For sessions in a paid month that have already taken place.
• On removal from the group for a serious breach of the rules — except the amount for sessions that have not yet taken place for you.

If a session is missed through illness and a medical certificate is provided, we offer to make up the theme in a parallel group on the same subject — subject to such a group running and having a free place.

If the service did not happen through our fault

• The group did not fill — we take no money at all.
• A session did not take place because of us — we hold it at another time or deduct its cost from the following month.
• The group closes — we refund every session paid for but not held, in full and with no deductions.
• We declined your participation after payment because the format does not suit you — we refund the whole amount.

How to get a refund

Write to us at [email protected] — give your name, the group and the date of payment. We confirm receipt of your request and refund the money by the same means it was paid, within fourteen days.